Launceston Visitor Information Centre

Accessibility Information

• Caters for people with sufficient mobility to climb a few steps but who would benefit from fixtures to aid balance. (This includes people using walking frames and mobility aids)
• Use floors/coverings which are slip resistant, firm and smooth
• Provide seating in common areas including reception area
• Caters for people who use a wheelchair.
• Have step free outdoor pathways (includes picnic areas, barbecues and shelters)
• Have a step free main entrance to the building and/or reception area (includes ramps or slopes with a maximum gradient of 1:14, otherwise are too steep for wheelchairs)
• Have doorways which are easy to open and have lever handles (doorways 850mm or wider when open and not heavy)
• Have a wheelchair/scooter charging station (power point) in an accessible location
• Have at least one wheelchair accessible parking space with wheelchair accessible signage clearly displayed (International standards are 3200mm wide x 2500 mm high)
• Have wheelchair accessible transport options available in the general vicinity (provide information on name of the operator, phone and website link to individual providers for private vehicles, community transport train, mini vans, hire cars, buses, taxis, ferry, tram, light rail etc in your access statement)
• Caters for people with high support needs who travel with a support person.
• Caters for people who are deaf or have hearing loss.
• Train your staff in communicating with people who are deaf or have hearing loss
• Staff are trained in Auslan
• Have TVs with captioning option
• Have volume controlled phones
• Have visual alerts for emergencies (Include flashing light)
• Have a low noise reception areas with hearing loss friendly acoustics and adequate lighting for viewing facial expressions (includes common areas which are free of background noise, background music)
• Caters for people who are blind or have vision loss.
• Provide information in large print
• Provide information in audio format (includes an audio described map of your venue, audio descs of performances and/ or displays)
• Provide digital communication materials (hard copy information is also available on line)
• Use easy read fonts in your signage and communication materials (Helvetica and Arial)
• Train your staff in customer service for people with vision loss (training would incorporate way finding and communicating with people with vision loss)
• Have handrails on all your stairways
• Welcomes and assists people who have challenges with learning, communication, understanding and behaviour. (includes people with autism, intellectual disability, Down syndrome, acquired brain injury (ABI), dyslexia and dementia)
• Train your staff in communicating with people with learning or behavioural challenges
• Use Plain English / easy read signage and information (includes menus and emergency information)
• A quiet space is available at the venue/ facility
• Caters for people with allergies and intolerances.
• Train your staff to respond to allergic reactions